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An item is missing in SAGE

What you see

In the admin, on SAGE items, as a row marked "Needs attention" with the title An item is missing in SAGE, and on the Home page under "Needs attention". It can also appear against a failed document in Documents.

What happened

One of the items zrsPOS needs (shipping, generic refund, custom sales) does not exist in SAGE.

What to do

  1. Open SAGE items.
  2. See which items are listed as missing (shipping, generic refund, custom sales).
  3. Press Create N items in SAGE and confirm, or pick existing items from the lists.
  4. Save.

Can zrsPOS do it for you?

Yes, for the missing items. On SAGE items, zrsPOS can create them in your SAGE with one click. It shows you exactly what it will create, waits for your confirmation, creates them, then reads them back from SAGE to check. Nothing is written to SAGE before you confirm.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-ITEM-MISSING. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.