SAGE answers with a redirect

What you see

On Settings › SAGE connection, at the field it concerns, with the title SAGE answers with a redirect, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

The saved SAGE address answers with a redirect (for example http to https). For safety zrsPOS does not follow it.

What to do

1. Open the address you saved in a browser and note the address it ends up on (for example http://… turns into https://…).
2. Open Settings › SAGE connection.
3. Replace the API endpoint with that final address, with its port, for example https://sage.yourcompany.pt:5581.
4. Save and press Test connection.

Can zrsPOS do it for you?

No. zrsPOS cannot change this in your SAGE for you. The Open button on the card takes you straight to the right page.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-REDIRECT. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.