Unknown SAGE till

What you see

On the POS, on the Till tile (or in the admin, on the Till close page), a message appears with this title when you open, close or reopen the till. The title is “Unknown SAGE till”. Code: ZP-TILL-UNKNOWN.

What happened

That SAGE till is not one of this store’s tills.

What to do

In Settings › Stores, check which SAGE tills the store has and pick one of those. A till deactivated or deleted in SAGE is no longer offered. If the till is new in SAGE, use New till in SAGE or refresh the list there.

Can zrsPOS do it for you?

No. This one needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-TILL-UNKNOWN, with the store, the till (if the store has several) and what you were doing. For the way the Till works, see the till close manual.