Invoice already credited

What you see

On the POS, where the order shows: "The customer’s document is not issued yet (the invoice was already credited) — a manager fixes it in the admin." In the admin, in Documents, with this title. Code: ZP-ALREADY-CREDITED.

What happened

This return would credit the invoice past what it billed — zrsPOS credit notes already credit it (for example the exchange it came from). It happens when an exchange’s replacement invoice was never issued and was archived.

What to do

1. Open the order in Shopify and in SAGE, and follow what happened: the usual cause is an exchange whose replacement invoice was never issued and was archived, so its credit note already covers the invoice.
2. Work out what the customer is owed and issue the right correction by hand in SAGE.
3. Archive this entry in Documents.

Can zrsPOS do it for you?

No. zrsPOS stops on purpose, to avoid a double credit. This needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ALREADY-CREDITED, with the order number. We reply in Portuguese or English. For more, see the returns manual.