zrsPOSManual
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The return waits for the sale’s invoice

What you see

In the admin under Documents (Needs you, and a card on Home), on the return concerned. On the POS, the Documents tile shows a line with the code below. Title: “The return waits for the sale’s invoice”.

What happened

The return arrived before the sale’s invoice was issued: SAGE was slow or down and the sale is still being retried. A credit note has to point at the invoice it corrects, so zrsPOS waits.

What to do

  1. Do nothing. Do not issue the credit note by hand in SAGE: it would end up duplicated.
  2. If the sale itself also shows in “Needs attention”, fix its cause first — the credit note follows right after.
  3. If hours pass with no change, open the sale under Documents and fix what it says.

Can zrsPOS do it for you?

Yes, all of it: the credit note issues by itself as soon as the sale’s invoice does. There is no button because there is nothing to press.

Still stuck?

Write to support@zrspos.com and quote the code ZP-AWAITING-ORIGINAL and the order number. The code is shown on the alert, in the admin and on the POS.