The exchange waits for the credit note

What you see

On the POS, where the order shows: "The customer’s document comes shortly (the credit note comes first) — zrsPOS retries by itself; if it lasts, a manager checks the admin." In the admin, in Documents, with this title. Code: ZP-AWAITING-RETURN-CREDIT.

What happened

An exchange made at the till: the invoice for the new item waits for the return’s credit note, which is not issued yet (Shopify sends the refund minutes later, or the credit note is being retried).

What to do

Normally nothing. The credit note for the returned item comes first; the invoice for the new item issues by itself right after. This takes minutes, because Shopify sends the refund a little after the exchange.

If it is still there after an hour, check the credit note in Documents and in SAGE. If the exchange was not made at a till (it was handled in the admin), archive this entry.

Can zrsPOS do it for you?

Yes. zrsPOS issues the invoice by itself as soon as the credit note is out. Do not issue it by hand.

Still stuck?

Write to support@zrspos.com and quote the code ZP-AWAITING-RETURN-CREDIT, with the order number. We reply in Portuguese or English. For more, see the returns manual.