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A card is booked as cash

What you see

In the admin, on Payments, as a payment method marked "Needs attention" with the title A card is booked as cash, and on the Home page under "Needs attention". It can also appear against a failed document in Documents.

What happened

A card payment method is booked on a cash SAGE payment method, so its sales show as cash in SAF-T. Its page says which of the two it is:

  • its own SAGE payment method is cash; or
  • it has none of its own and uses the default SAGE payment method, which is cash.

What to do

  1. Open Payments.
  2. Open the card method marked "Needs attention".
  3. Choose a SAGE card payment method instead of cash. If its SAGE payment method is cash only because it is ticked on What counts as cash, untick it there.
  4. Save.

Can zrsPOS do it for you?

In part. zrsPOS can create a missing SAGE payment method after you confirm, but it never picks one for you. You choose the SAGE payment method of each payment method in Payments, and zrsPOS saves it. Nothing is chosen automatically.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-CARD-AS-CASH. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.