The SAGE connection has not been tested for a while

What you see

On Settings › SAGE connection, at the field it concerns, with the title The SAGE connection has not been tested for a while, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

The last successful test of the SAGE connection is old, so we do not know it still works.

What to do

1. Open Settings › SAGE connection.
2. Press Test connection. The card disappears when SAGE answers.
3. If the test fails, follow the help page of the new error.

Can zrsPOS do it for you?

Yes. Pressing Test connection is all it takes. zrsPOS also tests by itself now and then and shows this card when a test is overdue.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-CONNECTION-STALE. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.