Customer’s credit is cancelled

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “Customer’s credit is cancelled”. SAGE says “O cliente tem o crédito cancelado”.

What happened

SAGE refuses every document for a customer whose credit limit type is “cancelled” — a default some versions apply to customers created from outside, like those zrsPOS creates from Shopify.

What to do

1. In SAGE, open the customer named on the document.
2. Set the credit limit type to by value (and a value of your choice).
3. Save. If the customer is the store’s “Consumidor Final”, check the same there.
4. Press Try again. zrsPOS no longer retries it by itself.

Can zrsPOS do it for you?

Partly. When zrsPOS creates the “Consumidor Final” customer it already sets a value-based limit; an existing customer has to be fixed in SAGE. Once the cause is fixed, the Try again button issues the document. zrsPOS does not retry it by itself: it tried twice, right after the sale.

Still stuck?

Write to support@zrspos.com and quote the code ZP-CREDIT-CANCELLED and the order number. The code is shown on the alert, in the admin and on the POS.