Invalid document type

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: Invalid document type.

What happened

The configured document type (FS, FR or credit note) does not exist or is not valid in SAGE.

What to do

1. Open Settings › Stores and the store named on the document.
2. Check the document types chosen (FS, FR, credit note) against the types available in your SAGE for that série.
3. Pick a type that exists and is valid, and save.
4. Press Try again on the document in Documents; it issues if the cause is fixed.

Can zrsPOS do it for you?

No. zrsPOS cannot change this in your SAGE for you. The Open button on the card takes you straight to the right page.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-DOCUMENT-TYPE-INVALID. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.