Document type not found in SAGE

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: Document type not found in SAGE.

What happened

SAGE answered “The document was not found” while reading a document type: the configured type does not exist in this company.

What to do

1. Open Settings › Stores and the store named on the document.
2. Check each document type exists in your SAGE company: SAGE answered that it does not.
3. Pick a type that exists and save.
4. Press Try again on the document in Documents; it issues if the cause is fixed.

Can zrsPOS do it for you?

No. zrsPOS cannot change this in your SAGE for you. The Open button on the card takes you straight to the right page.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-DOCUMENT-TYPE-NOT-FOUND. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.