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Document e-mail is off

What you see

In the admin, on Settings › Printing & delivery › Delivery, as a card marked "Needs attention" with the title Document e-mail is off, and on the Home page under "Needs attention". It can also appear against a failed document in Documents.

What happened

A chosen delivery option needs e-mail, but e-mail sending is not active on this zrsPOS server, so those documents would not reach customers.

What to do

  1. Open Settings › Printing & delivery › Delivery.
  2. Choose Printed receipt as the delivery option, or
  3. write to support@zrspos.com to activate e-mail on your zrsPOS server.

Can zrsPOS do it for you?

Not from the admin. E-mail is switched on by us, on request. Printed receipts work straight away.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-EMAIL-OFF. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.