Exchange unreadable in Shopify

What you see

On the POS, where the order shows: "The customer’s document comes shortly (the exchange cannot be read in Shopify yet) — zrsPOS retries by itself; if it lasts, a manager checks the admin." In the admin, in Documents, with this title. Code: ZP-EXCHANGE-LOOKUP.

What happened

zrsPOS could not read the exchange from Shopify (or its own records) to issue the invoice for the new item. The job is kept and retried by itself.

What to do

Wait a few minutes: the job is kept and retried by itself. If it persists, open the app once from the Shopify admin (Apps → zrsPOS) to renew access, then press Try again in Documents.

Can zrsPOS do it for you?

Yes. It retries by itself; renewing access in Shopify is the only thing that may be left to you.

Still stuck?

Write to support@zrspos.com and quote the code ZP-EXCHANGE-LOOKUP, with the order number. We reply in Portuguese or English. For more, see the returns manual.