An earlier document could not be confirmed

What you see

On the POS, where the order shows: "The customer’s document comes shortly (SAGE is not answering) — zrsPOS retries by itself; if it lasts, a manager checks the admin." In the admin, in Documents, with this title. Code: ZP-GHOST-LOOKUP.

What happened

SAGE may have issued the document on an earlier attempt, and this time it could not be confirmed — zrsPOS does not resend blind, to avoid a duplicate. Press “Try again” in a few minutes: the retry first looks for the document in SAGE.

What to do

Wait a few minutes and press Try again: the retry first looks for the document in SAGE. zrsPOS does not resend blind, because SAGE may have issued the document on the earlier attempt and a resend would duplicate it. Do not issue it by hand in SAGE.

If it persists, SAGE is slow or down: test the connection in Settings › SAGE connection and see the page for the message it shows.

Can zrsPOS do it for you?

Yes, as long as SAGE answers again. If SAGE stays down, that needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-GHOST-LOOKUP, with the order number. We reply in Portuguese or English. For more, see SAGE connection.