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Document has no issuer NIF

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “Document has no issuer NIF”. The receipt waits and does not print.

What happened

zrsPOS reads the company name and NIF from SAGE and stores them when the connection is tested. If SAGE does not answer and nothing is stored, zrsPOS neither prints nor sends the document: a fiscal document without the company NIF is not valid. The receipt is tried again by itself for a few minutes.

What to do

  1. Open Settings › SAGE connection in the admin.
  2. Press Test connection. This reads and stores the company data (name, NIF, address).
  3. If the test fails, fix that error first (SAGE down, address, key).
  4. Reprint the receipt from the POS (Documents tile).

Can zrsPOS do it for you?

Partly. The problem's button takes you to Your company in SAGE (Settings › SAGE connection), where the test stores the data; reprinting is done on the POS. The company data always comes from SAGE: zrsPOS never invents it or asks you to type it.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ISSUER-NIF-MISSING and the order number. The code is shown on the alert, in the admin and on the POS.