Item does not exist in SAGE

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: Item does not exist in SAGE.

What happened

One of the items sent does not exist in SAGE.

What to do

1. Open SAGE items.
2. Look at the shipping, generic and deposit items. A code shown in red or flagged is one SAGE does not know.
3. Pick an existing item from the list, or create a missing one in SAGE and refresh.
4. Save, then press Try again on the document in Documents; it issues if the cause is fixed.

Can zrsPOS do it for you?

Yes, for the missing items. On SAGE items, zrsPOS can create them in your SAGE with one click. It shows you exactly what it will create, waits for your confirmation, creates them, then reads them back from SAGE to check. Nothing is written to SAGE before you confirm.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-ITEM-NOT-FOUND. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.