SmartAPI licence missing

What you see

On Settings › SAGE connection, at the field it concerns, with the title SmartAPI licence missing, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

SAGE has no active SmartAPI licence, so it does not accept zrsPOS requests.

What to do

1. Ask your SAGE partner to activate the SmartAPI licence on your SAGE company.
2. When they confirm, open Settings › SAGE connection.
3. Press Test connection. The card disappears when SAGE answers.

Can zrsPOS do it for you?

No. The SmartAPI licence is held by SAGE and activated by your SAGE partner; zrsPOS cannot see or change it. Test the connection once they confirm.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-LICENCE-MISSING. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.