Order with no items

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “Order with no items”.

What happened

The order has no items that can be invoiced — for example only a gift card, or a voided sale. There is no fiscal document to issue.

What to do

1. Open the order in Shopify and check it really has no invoiceable items.
2. Press Archive order #… on its page.
3. If there were items and they vanished (an edit), see Order edited after invoicing in this manual.

Can zrsPOS do it for you?

There is nothing to issue. Archiving closes the alert; Try again does not change the outcome.

Still stuck?

Write to support@zrspos.com and quote the code ZP-NO-LINE-ITEMS and the order number. The code is shown on the alert, in the admin and on the POS.