Refund of a sale with no document

What you see

In the admin under Documents (Needs you, and a card on Home), on the return concerned. On the POS, the Documents tile shows a line with the code below. Title: “Refund of a sale with no document”. It shows once.

What happened

The refund was made at a zrsPOS till, but zrsPOS issued no document for that order — a sale from before go-live, or invoiced elsewhere. With no source invoice there is no credit note to issue. It is not retried.

What to do

1. Find the sale’s original invoice (in SAGE or the old system).
2. In SAGE, issue the credit note by hand against that invoice.
3. Press I issued it by hand in SAGE on its page.

Can zrsPOS do it for you?

Not at this stage: the credit note for a sale zrsPOS did not invoice is done by hand. Refunds of such orders made outside zrsPOS stores (warehouse, online shop) are skipped and do not show.

Still stuck?

Write to support@zrspos.com and quote the code ZP-NO-ORIGINAL-DOCUMENT and the order number. The code is shown on the alert, in the admin and on the POS.