The order is not paid yet

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “The order is not paid yet”.

What happened

The order was not paid yet when it reached zrsPOS (for example pending, on hold or bank transfer). zrsPOS only issues a fiscal document for paid sales.

What to do

1. Look at the order in Shopify and its payment status.
2. If the payment is still to complete: wait. The document issues once the payment completes.
3. If the sale was cancelled or will never be paid: press Archive order #… on its page.

Can zrsPOS do it for you?

Yes, the issuing: once the payment completes zrsPOS issues by itself. Archiving is your decision and is logged.

Still stuck?

Write to support@zrspos.com and quote the code ZP-NOT-PAID and the order number. The code is shown on the alert, in the admin and on the POS.