Refund with no items and no money

What you see

In the admin under Documents (Needs you, and a card on Home), on the return concerned. On the POS, the Documents tile shows a line with the code below. Title: “Refund with no items and no money”.

What happened

Shopify reported a refund that names no items and had no completed money when it arrived — usually a card or PayPal refund still pending at that moment. Shopify does not report again when it completes, so zrsPOS does not issue the credit note.

What to do

1. In Shopify, open the order and see whether the money really went back to the customer.
2. If it did: in SAGE issue the credit note by hand against the sale’s invoice (the number is in the message), then press I issued it by hand in SAGE.
3. If nothing was refunded: just archive it with Archive order #….

Can zrsPOS do it for you?

No. zrsPOS cannot tell whether the money went out, so it issues nothing. Try again does not change the outcome and the manual issue stays with you. (The same refund on an order zrsPOS never invoiced is skipped and does not even show.)

Still stuck?

Write to support@zrspos.com and quote the code ZP-NOTHING-TO-CREDIT and the order number. The code is shown on the alert, in the admin and on the POS.