The série numbering needs fixing

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: The série numbering needs fixing.

What happened

SAGE’s numbering for this série and document type is behind the last document issued, so SAGE will refuse the next one.

What to do

1. On the store's page, open the guided task from the problem's row: it names the série and document type.
2. Send it to your SAGE partner: they repair the numbering of that série in SAGE (the next number must follow the last one issued).
3. When they confirm, press Check again.
4. Press Try again on the documents that failed.

Can zrsPOS do it for you?

No. The numbering belongs to SAGE and the AT, so only your SAGE partner can repair it. zrsPOS gives you the guided task and checks again afterwards.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-NUMBERING-CHAIN. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.