Online invoice already credited

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-ALREADY-CREDITED.

What happened

The online invoice already has credit notes in SAGE (from the online shop or by hand), and this return would exceed what was invoiced: a double credit.

What to do

1. Ask the online team what has already been refunded for this order: the online shop may have issued credit notes, or someone may have done it by hand in SAGE.
2. In SAGE, open the invoice and add up its credit notes against what was invoiced.
3. If this credit note is still due, issue it by hand in SAGE for the remaining amount.
4. Archive this entry in Documents.

Can zrsPOS do it for you?

No. zrsPOS stops on purpose, to avoid crediting twice. Try again gives the same result.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-ALREADY-CREDITED, with the order number and the invoice. We reply in Portuguese or English. For more, see the returns manual.