More than one online invoice fits

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-AMBIGUOUS.

What happened

More than one invoice in the online séries carries this order name in its reference, and zrsPOS will not guess which one to credit.

What to do

1. In SAGE, search the online séries for the order name in the reference: more than one invoice carries it.
2. Decide which invoice the customer is being credited against.
3. Issue the credit note by hand in SAGE against that invoice.
4. Archive this entry in Documents with a reason such as "credited by hand in SAGE".

Can zrsPOS do it for you?

No. zrsPOS will not guess which invoice to credit, and Try again would find the same two. This needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-AMBIGUOUS, with the order number and the invoices you found. We reply in Portuguese or English. For more, see the returns manual.