Online invoice in another currency

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-CURRENCY.

What happened

The online invoice was issued in a currency the refund data cannot be credited in.

What to do

1. In SAGE, open the online invoice and note its currency and exchange rate.
2. Issue the credit note by hand, in that currency and at that rate.
3. Archive this entry in Documents with a reason such as "credited by hand in SAGE".

The same page also appears when the invoice has no exchange rate, or when a refund line has no price in the invoice’s currency.

Can zrsPOS do it for you?

No. Try again gives the same result; this needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-CURRENCY, with the order number and the invoice currency. We reply in Portuguese or English. For more, see the returns manual.