Item the online invoice does not bill

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-ITEM-NOT-INVOICED.

What happened

The return is of an item that is not on the order's online invoice — for example a pre-order that stayed on the order (NE) only and was never invoiced. There is nothing invoiced to credit, and zrsPOS does not issue a credit note for an item the invoice does not have.

What to do

1. In SAGE, open the online invoice named on the card and look at the items it bills.
2. If the returned item was never invoiced, the money returned matches what was not invoiced: archive this entry in Documents.
3. If the item was invoiced on another document, issue the credit note by hand in SAGE against that document, then archive this entry.

Can zrsPOS do it for you?

No. zrsPOS stops on purpose, so it never credits what was never invoiced. Try again gives the same result.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-ITEM-NOT-INVOICED, with the order number and the invoice. We reply in Portuguese or English. For more, see the returns manual.