Online invoice not found

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-NO-MATCH.

What happened

The order was returned in store, but no invoice in the online séries carries this order name in its reference.

What to do

1. Open Settings → Online returns and exchanges and check that the online shop’s séries are ticked (Online shop’s séries). Without them no online return is ever found.
2. In SAGE, search for the invoice by its reference, which should contain the order name (for example #1234).
3. If the invoice is in a série that was not ticked, tick it, save and press Try again.
4. If the order’s name has no "#number" (a renamed or custom order name), there is nothing to search by: zrsPOS cannot find the invoice, so credit it by hand.
5. If there is no such invoice at all, issue the credit note by hand in SAGE and archive this entry.

Can zrsPOS do it for you?

Partly. After you fix the séries, Try again searches again. If the invoice does not exist, it needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-NO-MATCH, with the order number. We reply in Portuguese or English. For more, see the returns manual.