Not known whether the return was made in a store

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-ORIGIN-UNKNOWN.

What happened

An online order was returned and Shopify did not say which app made the return. zrsPOS only credits online orders returned at a store's POS — never those managed online, in the Shopify admin or the online store, even when the item goes back into a store's stock.

What to do

1. Ask the store whether the return was made at the POS.
2. If it was, press Try again in Documents.
3. If it was managed online, archive this entry — the credit note belongs to the online invoicing.

Can zrsPOS do it for you?

In part: Try again asks Shopify again which app made the return and, if it was the POS, issues the credit note.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-ORIGIN-UNKNOWN, with the order number. We reply in Portuguese or English. For more, see the returns manual.