Online return in preview

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. It is listed among the sales not issued, with the cause "preview". Code: ZP-ONLINE-PREVIEW.

What happened

A return of an online order in preview mode: the invoice was found in SAGE and the credit note was built, but not sent.

What to do

1. Under Details for support, check the request: the source invoice and the credit note zrsPOS built.
2. When you are confident, open Settings → Online returns and exchanges, switch What zrsPOS does from Preview to Automatic, and save. zrsPOS asks first.
3. Open Previews waiting on the same page and issue the credit notes there: each preview is issued in SAGE and read back, with its outcome. Or leave them: each waits on Documents.

A preview built under an earlier SAGE company is not issued by zrsPOS: it credits the old company's invoice. Issue it in SAGE by hand, then archive it on Documents. With online returns switched Off, the previews stay on Documents the same way: issue them in SAGE by hand.

In preview, nothing is ever sent to SAGE.

Can zrsPOS do it for you?

Yes, once you switch to Automatic: one button on Previews waiting issues every preview waiting. The switch is yours.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-PREVIEW, with the order number. We reply in Portuguese or English. For more, see the returns manual.