Online payment method has no SAGE payment method

What you see

In the admin, on Documents, under Needs you, with this title, and on the Home page. Code: ZP-ONLINE-TENDER.

What happened

The refund went back through a payment method with no SAGE payment method of its own. For online orders zrsPOS never uses the default SAGE payment method (usually cash).

What to do

1. Open Payments, under Online orders refunded at the till.
2. Open the payment method the refund went back through (for example PayPal or the online card gateway) and choose a SAGE payment method that is not cash. For online orders zrsPOS never uses the default, so a refund to a card is never booked as cash leaving the drawer.
3. Save, go back to Documents and press Try again.

Can zrsPOS do it for you?

Yes, once it has one: the credit note issues on the next Try again.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ONLINE-TENDER, with the order number and the payment method. We reply in Portuguese or English. For more, see Payments.