Original invoice unreadable in SAGE

What you see

In the admin under Documents (Needs you, and a card on Home), on the return concerned. On the POS, the Documents tile shows a line with the code below. Title: “Original invoice unreadable in SAGE”.

What happened

To issue the credit note to the same customer and by the same payment method as the sale, zrsPOS reads the original invoice in SAGE. SAGE did not answer, or did not find it. zrsPOS does not issue the credit note on a guess (to “Consumidor Final”, with the default SAGE payment method): it prefers to wait.

What to do

1. Wait a few minutes: if SAGE was only slow, zrsPOS's own retry issues the credit note.
2. If it persists while SAGE answers, look up the original invoice in SAGE (its number is on the sale's document under Documents) and check it exists and was not cancelled.
3. If the invoice is missing or cancelled, retries will never cure it: issue the credit note by hand in SAGE and press I issued it by hand in SAGE on its page in Documents.
4. If SAGE seems down, test the connection in Settings › SAGE connection, then press Try these … sales again in Documents.

Can zrsPOS do it for you?

Only when SAGE was slow: then its automatic retries issue the credit note. A missing or cancelled invoice is not cured by any retry, and zrsPOS can neither create it nor pick another customer for you: that fiscal decision is yours.

Still stuck?

Write to support@zrspos.com and quote the code ZP-ORIGINAL-UNREADABLE and the order number. The code is shown on the alert, in the admin and on the POS.