The printer is not answering

What you see

In the admin, on the printer's page and in Settings › Printing & delivery › Printers (status Not answering), as a card with the title The printer is not answering, and on the Home page under "Needs attention".

What happened

This store’s printer has not answered for a while.

What to do

1. Check the printer is switched on, has paper and the cover is closed.
2. Check it is on the same network as the tablet (or the print box).
3. Open the printer in Settings › Printing & delivery › Printers and press Print a test on ….
4. If it still does not answer, switch the printer off and on, then test again.

Can zrsPOS do it for you?

Partly. zrsPOS checks the printer by itself and clears the card when it answers again. It cannot switch the printer on or fix your network.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-PRINTER-OFFLINE. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.