The money refunded does not match the goods

What you see

On the POS, where the order shows: "The customer’s document is not issued yet (the money refunded does not match the goods) — a manager fixes it in the admin." In the admin, in Documents, with this title. Code: ZP-REFUND-DISCREPANCY.

What happened

The money paid back does not match the value of the returned goods: extra money was refunded on top of the items, or the refund was lowered in Shopify outside a return. zrsPOS did not issue the credit note, because it would credit, and book as paid out, the goods’ value rather than what was refunded.

What to do

1. Open the order in Shopify and compare the refund with the returned items: extra money may have been refunded on top, or the refund lowered outside a return.
2. Decide what the credit note must say.
3. Issue the right credit note by hand in SAGE.
4. Archive this entry in Documents.

Can zrsPOS do it for you?

No. zrsPOS refuses to credit the goods’ value when the money refunded is different. This needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-REFUND-DISCREPANCY, with the order number. We reply in Portuguese or English. For more, see the returns manual.