A refund item is missing

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: A refund item is missing.

What happened

This refund needs a SAGE item that is not set in SAGE items: a refund with no items uses the generic refund item; a shipping refund uses the shipping refund item, else the shipping item, else the generic one.

What to do

1. Open SAGE items.
2. Check the generic refund item and, for shipping refunds, the shipping refund (or shipping) item.
3. Pick the item that is missing, or create it (see below), and save.
4. Press Try again on the document.

Can zrsPOS do it for you?

Yes, for the missing items. On SAGE items, zrsPOS can create them in your SAGE with one click. It shows you exactly what it will create, waits for your confirmation, creates them, then reads them back from SAGE to check. Nothing is written to SAGE before you confirm.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-REFUND-ITEM-MISSING. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.