Automatic retries have ended

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “Automatic retries have ended”.

What happened

When a sale is not issued, zrsPOS tries to issue it twice, right after the sale, and then stops trying by itself — so it never issues it while someone is sorting it out in SAGE. It tells you by e-mail and on the POS, with the cause.

What to do

1. Open the document under Documents: the “Probable cause” says what to fix.
2. Fix that cause (see the page for the code shown there).
3. Press Try again — under Documents in the admin, or on the POS.
4. Do not issue the document by hand in SAGE: it would be duplicated once zrsPOS issued it.

Can zrsPOS do it for you?

Only after the cause is fixed: Try again issues the document. zrsPOS no longer tries by itself. Do not issue the document by hand in SAGE.

Still stuck?

Write to support@zrspos.com and quote the code ZP-RETRY-ENDED and the order number. The code is shown on the alert, in the admin and on the POS.