Unknown SAGE address

What you see

On Settings › SAGE connection, at the field it concerns, with the title Unknown SAGE address, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

Unknown address: that name does not exist on the internet (DNS).

What to do

1. Open Settings › SAGE connection and read the address letter by letter: a typo is the usual cause.
2. If it is a DDNS name, ask whoever manages your network that the name still exists and points to your office.
3. Or use the fixed IP instead.
4. Press Test connection. The card disappears when SAGE answers.

Can zrsPOS do it for you?

No. The name lives in your DNS (your network provider or domain), which zrsPOS cannot change. Correct the address in Settings › SAGE connection.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-DNS. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.