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SAGE could not be read

What you see

In the admin, on Settings › Stores, marked Needs attention with this title, and on Home among what needs you. It can also appear on SAGE items, Payments, Printing & delivery and Go live: any page that depends on reading your SAGE. Code: ZP-SAGE-FACTS-UNAVAILABLE.

What happened

zrsPOS could not read your SAGE just now (items, séries, tills), so it cannot confirm this step works.

What to do

  1. Open Settings › SAGE connection and test the connection. If it fails, the problem page for the message it shows tells you what to do.
  2. Check that the SAGE server is on and answering.
  3. Come back to the step that showed this card and press Check again.

While this card is shown, zrsPOS does not claim the step works: it simply cannot confirm it. On its own the card does not stop sales.

Can zrsPOS do it for you?

Partly. Check again reads your SAGE again. It cannot make SAGE answer: if SAGE is off or slow, that needs a person.

Still stuck?

Write to support@zrspos.com and quote the code ZP-SAGE-FACTS-UNAVAILABLE, with the step and what the connection test says. We reply in Portuguese or English. For more, see SAGE connection.