The address is not SAGE’s SmartAPI

What you see

On Settings › SAGE connection, at the field it concerns, with the title The address is not SAGE’s SmartAPI, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

The address answered, but not like SAGE’s SmartAPI (a web page, a redirect or another service).

What to do

1. Open the address from Settings › SAGE connection in a browser. If you see a normal web page or a login, it is not the SmartAPI.
2. Ask your SAGE partner for the exact SmartAPI address and port.
3. Paste it in Settings › SAGE connection and save.
4. Press Test connection. The card disappears when SAGE answers.

Can zrsPOS do it for you?

No. zrsPOS cannot change this in your SAGE for you. The Open button on the card takes you straight to the right page.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-NOT-SMART-API. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.