The SAGE address is on the local network

What you see

On Settings › SAGE connection, at the field it concerns, with the title The SAGE address is on the local network, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

That address is on the local network: zrsPOS runs in the cloud and only reaches public addresses.

What to do

1. Look at the address saved in Settings › SAGE connection. Addresses such as 192.168.x.x, 10.x.x.x or a computer name only work inside your own network.
2. Ask your SAGE partner or IT person for the public address of the SmartAPI: a fixed IP or a DDNS name, with HTTPS.
3. Paste it in Settings › SAGE connection and save.
4. Press Test connection.

Can zrsPOS do it for you?

No. zrsPOS cannot change this in your SAGE for you. The Open button on the card takes you straight to the right page.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-PRIVATE-ADDRESS. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.