Connection to SAGE refused

What you see

On Settings › SAGE connection, at the field it concerns, with the title Connection to SAGE refused, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

Connection refused: the address exists, but nothing accepts connections on that port.

What to do

1. Open Settings › SAGE connection and check the port in the address.
2. Check the SmartAPI service is running on the SAGE server (restart it if needed).
3. Press Test connection. The card disappears when SAGE answers.

Can zrsPOS do it for you?

No. This is not something zrsPOS can fix from our side; it depends on your SAGE, your network or your SAGE partner.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-REFUSED. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.