SAGE refused the request

What you see

On Settings › SAGE connection, at the field it concerns, with the title SAGE refused the request, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

SAGE refused this request and gave its reason.

What to do

1. Open the details on the card or on the failed document and read SAGE's message: it says what to correct.
2. Correct it (it is usually a setting or an item in SAGE).
3. Press Try again on the document in Documents; it issues if the cause is fixed.

Can zrsPOS do it for you?

Partly. Once the cause is fixed, zrsPOS issues the document when you press Try again. A retry first looks for the document in SAGE, so it is never issued twice.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-REJECTED. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.