SAGE API key refused

What you see

On Settings › SAGE connection, at the field it concerns, with the title SAGE API key refused, after you save or test the connection. If it happens while selling, it also shows on the failed document in Documents, on the Home card "Needs attention", and as a line under the sale on the zrsPOS tile at the till.

What happened

401 / 403: SAGE answered, but refused the API key — the key is wrong or expired.

What to do

1. Ask your SAGE partner for a new API key (x-api-key).
2. Open Settings › SAGE connection and paste the key in the key field. Leave the endpoint as it is.
3. Save and press Test connection.

Can zrsPOS do it for you?

No. zrsPOS cannot change this in your SAGE for you. The Open button on the card takes you straight to the right page.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-UNAUTHORIZED. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.