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SAGE did not answer an admin read

What you see

In the admin, on a page that reads your SAGE (Stores, SAGE items, Payments, Salespeople, Till close), as a message with the title SAGE did not answer an admin read. Nothing was sent to SAGE: the page only could not read it.

What happened

SAGE did not answer (slow, switched off or unreachable).

What to do

  1. Wait a minute and press Try again.
  2. If it keeps failing, check the SAGE server is on and the SmartAPI service is running.
  3. Open Settings › SAGE connection and press Test connection.

Can zrsPOS do it for you?

There is nothing to repair on zrsPOS's side: the page reads SAGE again when you press Try again. If SAGE stays silent, use the steps above.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SAGE-UNREACHABLE. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.