The série does not exist in SAGE

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: The série does not exist in SAGE.

What happened

The configured série does not exist (or is not valid) in SAGE for this document type.

What to do

1. Open Settings › Stores and the store named on the document.
2. Check the série of each document type (invoice-receipt, simplified invoice, credit note) against the séries in your SAGE.
3. If the série is missing in SAGE, create it there and communicate it to the AT first: zrsPOS cannot do that part.
4. Correct the série here, save, then press Try again on the document.

Can zrsPOS do it for you?

No. zrsPOS cannot create séries in SAGE or register them with the AT. It only lets you pick the right one; Settings › Stores lists the séries it finds in your SAGE.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SERIES-EXHAUSTED. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.