Série not communicated to the AT

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “Série not communicated to the AT”.

What happened

SAGE refuses a certified document in a série the AT does not know for that document type. It happens mostly with a new credit-note série used for the first time (for example the first credit note in a série of its own). The sale itself is recorded in Shopify; only the document is missing.

What to do

1. In SAGE, open the série concerned (the one of the document named in the error).
2. Communicate the série to the AT for that document type and save the validation code. A série cannot be created or communicated through SAGE’s API.
3. Back in zrsPOS, press Try again on the document.
4. If you must carry on selling right now: in Settings › Stores, on the store's Documents & SAGE codes, set Returns série to Same as sales: the sales série is already communicated. Future returns use it.

Can zrsPOS do it for you?

No. SAGE's API does not allow this, so zrsPOS shows you the exact steps. Retries do not help on their own: SAGE refuses every one until the série is communicated. Once it is, Try again issues the document.

Still stuck?

Write to support@zrspos.com and quote the code ZP-SERIES-NOT-COMMUNICATED and the order number. The code is shown on the alert, in the admin and on the POS.