Setup is no longer ready

What you see

In the admin, under Documents › "Needs attention", as a card titled Setup is no longer ready. The card says what stopped working (for example "SAGE items: a SAGE item has the wrong VAT rate"). You also get an e-mail.

What happened

A sale happened while setup was incomplete or a step had stopped working.

What to do

1. Open Settings (or Home, which lists each problem with its fix).
2. Find the step marked "Needs attention" and open it.
3. Fix what its card says (each card has its own help page), then check again.
4. Press Try again on any document that failed meanwhile.

Can zrsPOS do it for you?

Partly. zrsPOS tells you which step stopped working and takes you to it. For items, payment methods, salespeople and tills it can create what is missing after you confirm; it cannot create séries or AT registrations.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-SETUP-NOT-READY. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.