Issuing interrupted by a restart

What you see

On the POS, where the order shows: "The customer’s document comes shortly (issuing was interrupted) — zrsPOS retries by itself; if it lasts, a manager checks the admin." In the admin, in Documents, with this title. Code: ZP-STALE-REAPED.

What happened

The server restarted mid-issuance. The retry first looks in SAGE for a document that may have been issued, so there is no duplicate risk.

What to do

Nothing. The retry first looks in SAGE for a document that may have been issued before the interruption, so there is no risk of a duplicate. Do not issue it by hand in SAGE. If the entry is still there after an hour, press Try again in Documents.

Can zrsPOS do it for you?

Partly. zrsPOS tries once more by itself (unless it already tried twice); if the document does not come out, press Try again. Do not issue it by hand in SAGE.

Still stuck?

Write to support@zrspos.com and quote the code ZP-STALE-REAPED, with the order number. We reply in Portuguese or English. For more, see the FAQ.