Store credit has no SAGE payment method

What you see

On a document that did not issue: in the admin, Documents (the document shows as failed and this title is its probable cause) and on the Home card "Needs attention". At the till, the zrsPOS tile shows it as a line under the sale. The title is exactly: Store credit has no SAGE payment method.

What happened

The sale was paid (partly) with store credit and the shop redeems it as a voucher, but no SAGE voucher is chosen for store credit.

What to do

1. Open Payments › Store credit as a voucher.
2. Choose the Voucher, your SAGE's voucher payment method (for example "N.Cred-Reembolso"). If you have none, ask your SAGE partner: zrsPOS never creates one.
3. Save, then press Try again on the document.

Can zrsPOS do it for you?

No. zrsPOS never creates a voucher payment method in SAGE and never picks one for you: you choose it in Payments › Store credit as a voucher.

Still stuck?

Write to support@zrspos.com and quote the support code ZP-STORE-CREDIT-TENDER. Add the shop name and, if it is about a document, the document number or the order. We reply in Portuguese or English.