SAGE refused the Tax Free VAT group

What you see

In the admin under Documents, as a card on Home, and on the Tax Free tile of the POS or in the zrsTaxFree app. Title: “SAGE refused the Tax Free VAT group”.

What happened

SAGE refused the exempt VAT group used for Tax Free sales. The group exists, but the rule behind it (tax code and exemption reason) is not accepted by this company’s SAGE.

What to do

1. Open Settings › Tax Free in the admin and see the exemption group chosen.
2. Pick another exemption group that SAGE accepts — for example one pointing at ISE / M05 (Isento Artigo 14.º do CIVA).
3. If there is none, ask your SAGE partner to create a group with rules (a group with no rules issues a broken document, with no tax line).
4. Save, and press Try again on the sales affected.

Can zrsPOS do it for you?

Not today: zrsPOS detects it, but choosing the group is yours. Proposing and creating, once you confirm, a new group that SAGE accepts is planned. Retries do not help on their own: every one is refused the same way until the group changes. Once it has, Try these … sales again in Documents issues the sales affected.

Still stuck?

Write to support@zrspos.com and quote the code ZP-TAXFREE-GROUP-REFUSED and the order number. The code is shown on the alert, in the admin and on the POS.