The payments do not add up

What you see

In the admin, under Documents in Needs you, and as a card on Home. On the POS, the Documents tile shows a line with the code below. Title: “The payments do not add up”.

What happened

The sale’s payments do not add up to the document total, and zrsPOS will not issue an inconsistent document. It happens with unusual split payments.

What to do

1. Note the order number and, in Shopify, the payments it has.
2. Write to support with that information (see “Still stuck?”).
3. Do not issue the document by hand in SAGE: once fixed, zrsPOS issues it and it would be duplicated.

Can zrsPOS do it for you?

No. It is a case zrsPOS refuses on purpose so as not to issue a wrong document; support looks at it with you. Once solved, Try again issues the document.

Still stuck?

Write to support@zrspos.com and quote the code ZP-TENDER-MISMATCH and the order number. The code is shown on the alert, in the admin and on the POS.